Due to the various methods that can be used to create and/or convert images between formats, some image formats cannot be correctly analyzed. On rare occasions these hybrid image files can cause the Digital Expert Online Service to become non-responsive.

Other image formats that may become problematic are some EPS and PDF files. Some office formats (extensions such as .doc, .xls, and .ppt) have also been found to halt the service.

If you have submitted images for checking and after an extended period of time your report is still not ready, please DO NOT resubmit your images. If the system has halted, re-submissions will only delay your report from becoming available. Contact Sheridan as soon as possible and include report ID number (example = tsg_onl4653421). We will make all efforts to post your report as soon as possible.

Some reports may not be available for those images which cause processing to halt.